Inside Sales Representative

Essential Duties and Responsibilities:

• Identify and develop sectoral and regional databases through trade associations, industry lead bodies, public sector repositories, and statutory bodies.
• Populate database with complete customer data to include critical names, addresses, and other customer-related contact information and enter the data into a web-based CRM system.
• Contact and prequalify leads provided by field sales to increase sales effectiveness & lead documentation quality.
• Proactively call prospective customers to identify decision-makers, fill information gaps (contact data), generate interest, and set appointments for sales.
• Contribute to developing targeted e-mail marketing campaigns to increase sales conversion rates.
• Respond to customer queries from website forms, social media, inbound e-mail, and chat to increase conversions and generate opportunities.
• Manage the administration and control of inventory and marketing materials required for trade shows and sales and marketing events.
• Conduct follow-up interviews and surveys to evaluate customer satisfaction and facilitate sales and marketing development.
• Build a FAQ database to contribute to developing sales and marketing materials and brief the sales team.
• Deal with complaints or doubts to safeguard the company’s reputation
  Contributes to team effort by accomplishing additional duties as requested.

Position Requirements – Qualifications and Experience:

• Three years of experience telemarketing/telesales or customer service
• Computer literate (e.g., CRM software, Outlook, MS Office, Google Maps)
• Energetic, professional, and friendly demeanor
• Strong listening and probing skills to identify business needs, desires, and opportunities
• Patient and able to handle customer rejection
• Proficient in English
• High-school diploma or equivalent
• Basic understanding of databases
• Excellent communication & presentation skills
• Ability to work remotely
• Ability to travel nationally & internationally (Europe) for occasional training
• Driver’s license
• Pass a background check and drug test
• Persistent and result-oriented
• Construction or Heavy Equipment experience is a plus

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule: Monday to Friday
Experience:

telesales/telemarketing: 5 years (Preferred)
customer service: 3 years (Preferred)
Language:

English (Required)
Work Location: One location